Refund policy

When you receive something you weren't expecting, we feel your pain. That's why we're here for you every step of the way in your shopping journey! We have a 30-day return policy, which means you have a maximum of 30 days from the date you've received all your purchased items in the same order to submit the return request. Please note that the return shipping fee must be covered by the customer, unless the original products are defective.

How can I make a return?

Please reach out to us at sanqian@thepobodo.com, with the following information:

The name of the item(s) you would like to return

the order number

the reason for return

a photo of the item in its current state

If there are quality issues, please provide images of the exact faulty parts of the items that need to be returned

Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.

Step 3: Once your returned items are back at our warehouse, we will process your refund within 5 business days after receiving your return and refunds will be issued to the original payment method. You'll receive an email to confirm once the return has been completed.

Which items are eligible to be returned?

All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted.

Products marked as Final Clearance are not eligible for return or refund.

The item(s) and any accompanying free gifts must be returned in their original condition, unused, unwashed, and with the original tags attached.Swimwear, bodysuit, and lingerie returns can only be accepted if the hygiene liner remains intact. Unfortunately, we are unable to accept returns for underwear, bras, water bottles, hair accessories, glasses, hats, socks, jewellery, shapewear or masks due to hygiene concerns, and any other items for which return or exchange is noted as not being supported on the product page.

The matching set cannot be refunded separately.

If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

Where is my refund?

Your refund will be processed within 3-5 business days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.

1. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

2. If you paid by PayPal, Klarna or other online payment providers, refunds will be sent to the PayPal, Klarna or the online payment method you chose within 5 business days of receipt of the returned item or cancellation request. Please contact the online payment providers with questions about when the refund will be posted to your account.

3. If your order has been paid through Store Credit only, please note that all products will become Final Sale and not eligible for return or refund.

Important note:

The original shipping fee is non-refundable.

Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

Please do not send your item(s) to the sender's address listed on your package. Returns will not be accepted without submitting the request first.

Please make sure you have not included non-POBODO item(s) by accident in your return package. We will not be responsible for sending those items back to you.

Items sent back to us without first requesting a return will not be accepted.

siguworks.com is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee's information (such as order address, contact number, or consignee's name). In this case, we are unable to file a refund for you. If you find that your order information is wrong, please contact us at service@siguworks.com with your order number and the correct information as soon as possible.